RC Desktop Support
Adecco is seeking an experienced Desktop Support Analyst to join our client’s technology team.
If you’re passionate about providing top-tier IT support and thrive in hybrid work environments, this is your opportunity to contribute to a dynamic and inclusive workplace.
Key Responsibilities
IT Help Desk Support:
Provide responsive technical support via phone, Microsoft Teams, email, and in person.
Resolve tickets and service requests related to laptops, desktops, printers, peripherals (monitors, headsets, keyboards, IP phones), and mobile devices.
Support a variety of business-critical applications.
Account and Access Management:
Set up, modify, and manage user accounts and logins.
Administer network and email distribution lists; ensure all access complies with established practices and security protocols.
Documentation & Training:
Accurately log problems and solutions in the service desk ticketing system.
Develop user training and assist with service desk training materials.
Maintain updated asset inventory of all hardware and software.
Technical Operations & Maintenance:
Configure, install, upgrade, image, and harden laptops and desktops to organizational standards.
Lead onboarding, offboarding, and moves of end users to ensure smooth transitions.
Support the IT infrastructure team in monitoring and maintaining network servers and services.
Vendor & Endpoint Support:
Liaise with vendors for hardware and software issue resolution.
Troubleshoot network, server, backend, and endpoint device issues.
Technology Delivery & Security:
Ensure all IT and Information Security policies, audit requirements, and procedures are followed.
Support the roll-out of new end-user technology aligned with corporate projects.
Provide user training on approved technologies and support the procurement and maintenance of hardware/software.
Qualifications
Education & Certifications:
Degree or diploma in Information Technology, Systems, Computer Science, or equivalent experience.
Completion or near completion of:
CompTIA A+, CompTIA Network+
Microsoft 365 Certified Fundamentals
Nice to have:
Microsoft Certified Azure Administrator Associate
Microsoft Office Specialist Expert
ITIL Foundation
Technical Experience:
Several years of desktop support and customer service experience.
Hands-on experience troubleshooting network/cloud environments, desktop software, and printers.
Skilled in technical documentation creation and review.
Experience with latest workplace technologies and MS applications:
Office 365, SharePoint, Azure, Intune (admin), Microsoft Defender, Windows BitLocker, PowerBI, Miro, Adobe Acrobat Pro
Exposure to Microsoft Windows 10/11, TCP/IP, DNS, DHCP, network cabling, PC imaging, and software packaging.
Understanding of end-user technologies: PC hardware, iOS/Android devices, mobile solutions, and network protocols.
Skills:
Quick learner, adaptable to new technologies.
Excellent verbal and written communication skills for user support, system documentation, and training.
Ability to communicate IT topics to both technical and non-technical audiences.
Strong troubleshooting, organizational, and interpersonal abilities.
Comfortable multitasking, prioritizing, and collaborating as part of a team or working independently.
Working Conditions
Flexible schedule: May require occasional weekends or on-call support.
Hybrid work environment: Combination of remote and in-office, with possible travel to additional office locations.
Isolated work: Some work may be conducted in solitary settings.
Unionized position: This role is represented by OPSEU.
Why Work with Adecco?
Access to exclusive job opportunities and a dedicated recruiter
Comprehensive onboarding and support throughout your contract
Competitive salary and benefits packages
Apply now to launch your IT career with a leader in workforce solutions!
Unlock your potential and grow your professional skills—submit your resume to Adecco today.
Ref: CA_EN_1_020517_2392642