Desktop Support

Adecco is seeking an experienced Desktop Support Analyst to join our client’s technology team.
If you’re passionate about providing top-tier IT support and thrive in hybrid work environments, this is your opportunity to contribute to a dynamic and inclusive workplace.

Key Responsibilities

• IT Help Desk Support:

  • Provide responsive technical support via phone, Microsoft Teams, email, and in person.

  • Resolve tickets and service requests related to laptops, desktops, printers, peripherals (monitors, headsets, keyboards, IP phones), and mobile devices.

  • Support a variety of business-critical applications.

• Account and Access Management:

  • Set up, modify, and manage user accounts and logins.

  • Administer network and email distribution lists; ensure all access complies with established practices and security protocols.

• Documentation & Training:

  • Accurately log problems and solutions in the service desk ticketing system.

  • Develop user training and assist with service desk training materials.

  • Maintain updated asset inventory of all hardware and software.

• Technical Operations & Maintenance:

  • Configure, install, upgrade, image, and harden laptops and desktops to organizational standards.

  • Lead onboarding, offboarding, and moves of end users to ensure smooth transitions.

  • Support the IT infrastructure team in monitoring and maintaining network servers and services.

• Vendor & Endpoint Support:

  • Liaise with vendors for hardware and software issue resolution.

  • Troubleshoot network, server, backend, and endpoint device issues.

• Technology Delivery & Security:

  • Ensure all IT and Information Security policies, audit requirements, and procedures are followed.

  • Support the roll-out of new end-user technology aligned with corporate projects.

  • Provide user training on approved technologies and support the procurement and maintenance of hardware/software.

Qualifications

Education & Certifications:

• Degree or diploma in Information Technology, Systems, Computer Science, or equivalent experience.

• Completion or near completion of:

  • CompTIA A+, CompTIA Network+

  • Microsoft 365 Certified Fundamentals

• Nice to have:

  • Microsoft Certified Azure Administrator Associate

  • Microsoft Office Specialist Expert

  • ITIL Foundation

Technical Experience:

• Several years of desktop support and customer service experience.

• Hands-on experience troubleshooting network/cloud environments, desktop software, and printers.

• Skilled in technical documentation creation and review.

• Experience with latest workplace technologies and MS applications:

  • Office 365, SharePoint, Azure, Intune (admin), Microsoft Defender, Windows BitLocker, PowerBI, Miro, Adobe Acrobat Pro

• Exposure to Microsoft Windows 10/11, TCP/IP, DNS, DHCP, network cabling, PC imaging, and software packaging.

• Understanding of end-user technologies: PC hardware, iOS/Android devices, mobile solutions, and network protocols.

Skills:

• Quick learner, adaptable to new technologies.

• Excellent verbal and written communication skills for user support, system documentation, and training.

• Ability to communicate IT topics to both technical and non-technical audiences.

• Strong troubleshooting, organizational, and interpersonal abilities.

• Comfortable multitasking, prioritizing, and collaborating as part of a team or working independently.

Working Conditions

• Flexible schedule: May require occasional weekends or on-call support.

• Hybrid work environment: Combination of remote and in-office, with possible travel to additional office locations.

• Isolated work: Some work may be conducted in solitary settings.

• Unionized position: This role is represented by OPSEU.

Why Work with Adecco?

• Access to exclusive job opportunities and a dedicated recruiter

• Comprehensive onboarding and support throughout your contract

• Competitive salary and benefits packages

Apply now to launch your IT career with a leader in workforce solutions!
Unlock your potential and grow your professional skills—submit your resume to Adecco today.