Neighbourhood Housing Officer-Tenancy Management

Client

Local Authority in Ealing

Job Title

Neighbourhood Housing Officer-Tenancy Management

Pay Rate

£21.33 an hour PAYE/£27.75 an hour UMBRELLA

Hours

35 hours Mon to Fri (09:00:AM - 05:00:PM)

Duration

Initial 3 Month Contract

Location

Description

PURPOSE OF ROLE:

>Improve outcomes for Ealing residents by providing a customer orientated service in
line with Council values and objectives

>Provide support to residents across a range of tenures throughout the lifetime of their tenancies/leases.

>Maximise income collection through proactive management of arrears.
Proactively manage housing assets, anticipate the needs of residents and contribute to
a safe neighbourhood.

KEY ACCOUNTABILITIES:
1) To provide clear, pragmatic and customer centred housing services on behalf of the
Council and any housing provider aligned to the housing service.
2) To maximise income collection across the range of tenures through proactive monitoring
and management of customer accounts, making use of legal remedies where appropriate.
3) To promote inclusion, cohesion and active citizenship in the neighbourhood helping to shape opportunities and resident engagement.

Tenancy Management experience is essential