Welcome to the PF help centre
As an Adecco associate, you can now use the PF Self Help Portal for a wide range of features including the transfer- out & withdrawal process. It is secure and based on authentication information provided by Adecco for service access and can be viewed only by the associate.
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Keep These Documents Handy While Applying
- Copy of any payslip which contains the employee and the associate's PF number (Preferably the latest payslip copy)
- Copy of the Relieving Letter
- One set of self-signed cancelled cheque leaf of your bank account which has been updated in the UAN in the EPFO database (with your name printed on the cheque leaf, if your name has not been printed in the cancelled cheque leaf, please enclose your bank statement as well)
- One set of self-attested PAN card and Aadhar card copy
- Employee's contact details: Mobile Number and Email ID.
Once the PF team receives the forms, Form-19 will be validated and processed by the PF Trust. The amount will be credited to the associate's account within 30 working days.
Project Escalation Matrix
Project Escalation Matrix
| Level | Person Responsible | Role/Designation | Email Id | How/When to Escalate |
|---|---|---|---|---|
| Level 1 | Initial SPOC | Associate Support Center | asc@adecco.com | You have applied to the PF Self-help portal and need information that is not provided in the portal. TAT here would be 2 working days. |
| Level 2 | Aslam Pasha | Assistant Manager, Associate Support Center | Aslam.Pasha@adecco.com | In case of non-response from Initial SPOC within the TAT. Details to be shared with the nine-digit ticket number. TAT here would be 1 working day. |
| Level 3 | Alekshya Brahma | Head, Associate Support Center | Alekshya.Brahma@adecco.com | Request update on PF claim and/or escalate if there is no response from Level 2 SPOC. TAT here would be 1 working day. |
Click Here To Download The PF Self Help Online Process User Manual