WEBSITE PRIVACY POLICY

We collect and use personal information to provide you with the best user experience, which we have grouped together as follows:

• Identity Data means your name and documents evidencing your identity.
• Contact Data means your email addresses, telephone numbers, postal addresses, country, job title and company name and other information that could be on your business card.
• Technical Data means internet protocol (IP) addresses from which you access our or others’ products and services, cookies (as set out in our Cookies Policy), your login data (such as the time, date and duration), the browser type and version you use to access our websites, apps, and products and services, weblogs, traffic data, the time zone setting of your device and your device location, browser plug-in types and versions that you used, other communication data, the resources that you access on our websites, apps and products and services, the operating system and platform type of the device you use, and details of other technology on the devices you use to access this website.
• Contact Forms and Surveys Data means any information you provide to us when you use our contact forms (for example using the “Contact”, “Send us a Message”, “Stay in touch” functions on our websites, apps, products or services), or when you participate in a survey (including its content), the record of that correspondence and other information or personal information you share with us when completing our contact forms in your sole discretion. (Please note that form fields marked with an asterisk (*) are mandatory fields, because we need this information to comply with or respond to your request.) 
• Marketing Communications Data means information about how you respond to email, sms, phone, other marketing campaigns and when you sign up to receive our newsletters or our latest news, developments and research.
• Social Media Data means your profile data and other information you made public on or otherwise share with us from social media.
• CV Maker Data provided when using the CV Maker. In addition to the basic Identification and Contact Details, you can also provide data related to your qualifications, education and work experience and a recording of your voice in the CV Maker if you choose to use the recording function to enter your data.

Depending on the relevant circumstances and applicable local laws and requirements, we may collect some of the information listed above when you visit our website, provide us with your business card, talk to us at a conference or other event, or if you are a customer or prospective customer.

We collect and use personal information to deliver our products and services, to send you information that you requested, or to contact you to provide additional information on our available products and services as more particularly detailed in section 2 below.

We use different methods to collect data from and about you including through:

• Direct interactions. You may give us your Identity Data, Contact Data, Contact Forms and Surveys Data, Marketing Communications Data and Social Media Data by filling in forms or by corresponding with us by post, phone, email or otherwise.
• This includes personal information you provide when you:
  • apply for our products or services;
  • create an account on our website;
  • subscribe to our service or publications;
  • request marketing to be sent to you;
  • enter a competition, promotion or survey; or
  • give us feedback or contact us.
• Automated technologies or interactions. As you interact with our website, we will automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal information by using cookies and other similar technologies and from the communications we receive from your browser. Please see our Cookie Policy for further details about how we use cookies and other similar technologies.
• Third parties or publicly available sources. We will receive personal information about you from various third parties and public sources as set out below:
  • Public information made available by you on social media and similar websites and apps;
  • Public information about you in directories, for example of professional memberships or qualifications.

Yes, we do use artificial intelligence (AI) at times. However, we do not use your personal information in any automated decision making (a decision made solely by the creation and application of technologies without any human intervention) or profiling (processing of personal information with a range of technologies that reduce human intervention to evaluate certain conditions about an individual) that produces a legal effect or similarly significant effect concerning you.

We use a range of technologies to analyse data. In case of our website we might use your search terms for recommendations of job offerings. In all cases, there is always human intervention in these processes, as we use these tools to support our expert human decision makers.

We use automated systems/processes with the conditions described in the previous paragraph to recommend and display alternative search results to your search query. The main aim of this is to broaden the choice of job offerings to choose from. Accordingly, these AI systems do not have legal effect.

For example, when you are searching for a job as a “warehouse worker” we will display alternative but close job offerings like “pick packer” as well. The piece of processing that might use AI (for instance machine-learning, logic- or knowledge based and statistical approaches) is based on Natural Language Processing techniques to calculate similarities of words and word meanings. In any case these results are only shown to you as recommendations to make an informed decision about your application.

We use or provide technologies through our website that use artificial intelligence:

CV Maker or also Resume Maker (hereafter called “CV Maker”)

Through our Website, we make this technology “CV Maker” available to you, free of charge and without any obligation to register with us as a candidate. CV Maker allows you to create a CV document based on your written text input and based on spoken language. 

Speech-to-text and generative AI technology is used to transform that input into a CV document in the language of your choice (out of a list of available languages), without human intervention. During the creation of the CV, you can modify, correct and change the CV before downloading and saving the CV document. The data you enter for the creation of the CV document are the data you choose to enter in the form fields (none of them are mandatory) and the information you decide to disclose as part of the audio recordings. The legal basis for the processing of the data is your freely given consent. By using CV Maker and creating a CV document, you do not register as a candidate with us.

The data you input are only used for the creation of the CV document. We will not use the data for training of the AI or for the creation of a candidate profile with us.

Specifically for the CV Maker, we rely on our own technology and on Microsoft Azure OpenAI Service (including the Whisper model for the speech-to-text conversion and Azure OpenAI GPT for the text creation in the chosen language) processed via our Microsoft Azure Cloud Platform, located in the EU (Amsterdam in the Netherlands and Dublin in Ireland).

To facilitate our efficient use of your information and to provide you with the content and/or resources and/or services, we disclose your information to third parties. However, this disclosure will only occur in the following circumstances:

• To our suppliers. We will, for example, engage a supplier to carry out administrative and operational work in support of our relationship with you. The supplier(s) will be subject to contractual and other legal obligations to preserve the confidentiality of your data and to respect your privacy, and will only have access to the data they need to perform their functions; the relevant suppliers are typically IT suppliers (who host or support our IT systems, including information about you), premises management companies (who look after physical security at our buildings, and therefore need to know about you to allow access to our buildings) and back office finance and accounting management providers (who need to handle details of candidates in order to process accounts payable and receivable).

We also engage suppliers who provide IT technology services and solutions. This category of third parties includes:

• Microsoft Azure Cloud (hosting services for SWP) with a primary data centre in Amsterdam (Netherlands) and secondary data centre in Dublin (Ireland).
• TCS for application development and support in India.
• Dynatrace LLC, with registered address at 1601 Trapelo Road, #116 Waltham, MA 02451 USA for website monitoring and optimization.
• One Trust LLC with registered address at Atlanta, GA USA 1200 Abernathy Rd NE, Building 600, Atlanta, GA 30328, United States for cookie management and managing the exercise of data subjects rights.
• Tealium Inc, 9605 Scranton Rd. Suite 600, San Diego, CA 92121, United States for the management of tags and cookies
• Salesforce, Inc. Salesforce Tower, 415 Mission Street, 3rd Floor, San Francisco, CA 94105, United States to support our customer relation management and marketing efforts
• Hotjar Ltd., Dragonara Business Centre, 5th Floor, Dragonara Road, Paceville St Julian's STJ 3141, Malta, for website monitoring and optimization
• Meta Platforms, Inc., 1 Hacker Way, Menlo Park, CA 94025, USA, to support our marketing efforts
• Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA, for website monitoring and optimization, for support in our marketing efforts, for additional functionality, for embedding certain objects (for example maps or videos)
• X Corp., 1355 Market Street, Suite 900, San Francisco, CA 94103, USA to support our marketing efforts
• LinkedIn Ireland Unlimited Company in Ierland (part of LinkedIn Corporation, 2029 Stierlin Court, Mountain View, CA 94043, USA) for additional functionality and support in our marketing efforts
• Calendly, Inc. 115 E Main St., Ste A1B Buford, GA 30518, USA to streamline and enhance the way individuals can schedule meetings with us (on the UK and Irish pages).
• Aivo America Corp. (an Engageware company), 160 Greentree Drive, Suite 101; 19904 Dover, Delaware, USA for the provision of a chatbot (on the Latin American pages)
• MNTN, Inc., 823 Congress Avenue #1827, Austin, TX 78768, USA to support our marketing efforts via television channels (on the US pages)
• Joveo, Inc. 101 Jefferson Dr, Menlo Park, CA 94025, to support our marketing efforts (on the Swiss page)

• To members of The Adecco Group and their affiliates (“Members of The Adecco Group”) within or outside the European Union. A list of the countries in which we operate is available on our website at www.adeccogroup.com/worldwide-locations. Your information will be shared with them for different reasons:
  • information is shared with Members of The Adecco Group that provide IT functions for The Adecco Group companies worldwide; those IT functions are located among others in Czech Republic and France.
  • information is also shared with Members of The Adecco Group worldwide (including the legal entities acquired after the collection of information) for the purposes previously described or to propose offers to you adapted to your profile where you have expressed an interest in local or international opportunities in that market, or Members of The Adecco Group identify that you may have particular skills required or helpful in that market.
• To government or law enforcement authorities. We will share your data with government, police, regulators or law enforcement agencies authorities if, at our sole discretion, we consider that we are legally obliged or authorised to do so or it would be prudent to do so.
• To prospective sellers or buyers and their advisors. As part of due diligence relating to (or implementation of) a merger, acquisition or other business transaction, we may need to disclose your data to the prospective seller or buyer and their advisors.

Your personal information can be transferred and processed in one or more other countries, in- or outside the European Union or Switzerland. A full list of the countries in which we operate is available on our website at www.adeccogroup.com/worldwide-locations.

We shall only transfer data to those parties set out in section 6 above who are outside the European Economic Area, or UK or Switzerland:

• to countries which the European Commission, or the UK Information Commissioner or the Swiss Federal Data Protection and Information Commissioner believes offers an adequate level of protection to you pursuant to Art 45 of the UK and EU GDPR or Art 6 of the Swiss Federal Data Protection Act (Art 16 revised Act) (a list of those countries is available here: https://ec.europa.eu/info/law/law-topic/data-protection/international-dimension-data-protection/adequacy-decisions_en) and here: https://www.edoeb.admin.ch/en/cross-border-transfer-of-personal-data (Switzerland), or;
• where the Adecco Group has put in place appropriate safeguards to seek to preserve the privacy of your information (for which we usually use one of the forms of data transfer contracts approved by the European Commission, or the Information Commissioner’s Office (ICO) for the UK or the Swiss Federal Data Protection and Information Commissioner, copies of which are available here: https://ec.europa.eu/info/law/law-topic/data-protection/international-dimension-data-protection/standard-contractual-clauses-scc_en; and here: https://ico.org.uk/for-organisations/uk-gdpr-guidance-and-resources/international-transfers/international-transfers-a-guide/) and here:https://www.edoeb.admin.ch/en/cross-border-transfer-of-personal-datal (Switzerland). These are approved by the European Commission, the UK Information Commissioner and the Swiss Federal Data Protection and Information Commissioner under Art 46 of the EU and UK’s GDPR and Art 6 of the Swiss Federal Data Protection Act (Art 16 revised Act). 

You may request additional information in this respect and obtain a copy of the relevant safeguard by contacting us using the details set out below.

We understand how important is to protect your personal information. We have implemented operational procedures and adequate technical and organizational security measures to prevent any unauthorised access, alteration, deletion or transmission of this personal information.

Although we will do our best to protect your personal information, you should be aware that the transmission of information via the internet is not completely secure and we cannot guarantee the security of your personal information transmitted to the Website or any third party; for this reason, any transmission is at your own risk.

Under applicable data protection laws, you have the following rights:

• Right to access and obtain a copy of your personal information

  You are entitled to request confirmation of whether we process any of your personal information. Where this is the case, you may have access to your personal information and to certain information about how it is processed. In some cases, you can ask us to provide you with an electronic copy of your information. In some limited circumstances, you also have the right to request that we transfer (“port”) your personal information direct to another third party provider.

• Right to correct your personal information

  IIf you can demonstrate that the personal information we hold about you is not correct, you can ask that this information is updated or otherwise corrected.

• Right to be forgotten or to delete personal information

   

  In certain circumstances you have the right to have your personal information deleted. You may make such a request at any time and we will evaluate if your request should be granted, however this right is subject to any legal obligations we may have to retain data. For situations where in accordance with the law, we determine that your request to have your personal information deleted must be granted, we will do so without undue delay.

• Right to restrict or object to the processing of your personal information

  In certain circumstances you have the right to obtain restriction of the processing of your personal information, or to object to certain processing thereof on grounds relating to your particular situation.

• Right to withdraw consent

  You have the right to withdraw consent at any time where we are relying on consent to process your personal information. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.

If you want to exercise any of your rights, please contact us using the contact details set out below.

Finally, you have the right to lodge a complaint with the data protection authority in the place where you live or work, or in the place where you think an issue in relation to your personal information has arisen.

The terms of this Privacy Notice may change from time to time. We shall publish any material changes to this Privacy Notice through appropriate notices either on this Website or contacting you using other communication channels.

In case you

• have any questions or concerns regarding this Privacy Notice,
• would like further information about how we protect your information (for example when we transfer it outside your country) in the operation of this website, or
• want to contact the Adecco Group’s Data Protection Officer (DPO),
  please email the Adecco Group’s DPO at globalprivacy@adeccogroup.comor the local team via dpo@adecco.com.

In case you want to exercise your rights as a data subject as set in §9 of this document related to the processing of personal data in your capacity as website visitor, please use this OneTrust™ form.

In case you have any other question or concern in relation with how your information is processed in any other capacity than that of a website visitor, you can contact the local Privacy Lead at dpo@adecco.com.